By Ladeview Ltd
These Terms & Conditions ("Terms") govern access to and use of ChromatographyForge, including demo accounts, paid subscriptions, associated documentation, and support services (together, the "Service"). Please read them carefully before creating an account, purchasing a licence, or using the Service.
By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you have authority to accept these Terms for that organisation; in that case, "you" includes that organisation.
Important scientific-use notice. ChromatographyForge is a decision-support and modelling tool. Its predictions are not experimentally verified results and must not be used as the sole basis for a laboratory, quality, safety, patient, release, or regulatory decision.
The Service is provided by Ladeview Ltd ("Ladeview", "we", "us", or "our"). Questions about these Terms or the Service may be sent to contact@ladeview.com.
You must provide accurate, current information and keep your account credentials confidential. Accounts are personal to the registered user and must not be shared, except where a written order expressly permits shared or concurrent access.
You are responsible for activity carried out through your account and for promptly notifying us at contact@ladeview.com if you know or suspect that an account has been accessed without authorisation. We may require reasonable identity or authority checks before changing account details or restoring access.
A self-service demo account is provided for evaluation for seven consecutive calendar days. The period begins when the account is created, whether or not you activate, sign in to, or use the account immediately, and ends automatically at the date and time recorded for the account. Activating an account or requesting a replacement activation link does not restart or extend the demo period.
You must verify control of the email address supplied at signup by using the time-limited activation link we send before you can access a demo. Paid accounts provisioned or upgraded by Ladeview do not require this demo-activation step. If a technical issue attributable to us prevents activation, contact contact@ladeview.com; any extension is at our reasonable discretion.
Demo accounts have functional and usage limits and may be changed or withdrawn on reasonable notice. A demo account does not include any commitment to preserve a particular feature set or to provide a service level.
Paid access is limited by the subscription term, licence type, number of seats, and any other conditions shown at checkout or in an accepted order (the "Order"). Each seat may be used only by an authorised user. If an Order conflicts with these Terms, the Order takes priority only for its specific commercial terms, such as price, subscription period, and seat count.
Subject to payment of applicable fees and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service during the applicable demo or paid term for your internal scientific and business purposes.
No ownership rights are transferred to you. All rights not expressly granted under these Terms are reserved by Ladeview and its licensors.
You must not, and must not permit another person to:
You are responsible for the accuracy, quality, and lawful use of information entered into the Service; for selecting suitable inputs, models, settings, and acceptance criteria; and for reviewing all outputs before relying on them.
You are also responsible for maintaining copies and backups of analytical data, project files, reports, and other records that you need. You must operate the Service in accordance with applicable procedures, validation requirements, instrument controls, data-integrity expectations, and regulatory obligations.
In ordinary use, analytical, project, chromatogram, peak, condition, and report data are processed within your browser and are not uploaded to or stored on ChromatographyForge servers. Project files and exports remain under your control when you save or transfer them.
You retain your rights in data and materials that you enter into or generate using the Service. You are responsible for deciding whether the browser, device, storage location, and export process you use are appropriate for the confidentiality and sensitivity of that information.
Ladeview acts as controller of the limited personal information used to operate accounts and licences. This may include your display name, username, email address, password hash, email-verification status, demo start and expiry dates, marketing preference, service-message delivery and acknowledgement records, notice and consent records, account and licence status, seat usage, and limited authentication, support, and security records.
We use this information to:
Our lawful bases may include performance of a contract, our legitimate interests in operating and securing the Service, compliance with legal obligations, and consent where we specifically request it. Account information is required to provide authenticated access; without it, we may be unable to provide an account.
Demo activation and other strictly necessary administrative emails or in-service notices are service communications and may be sent regardless of your marketing preference; they will not contain promotional material. Where an in-service notice asks you to acknowledge that it has been read, we record the acknowledgement for account administration and support purposes.
Where permitted by applicable law, signup for a free demo may be treated as a request to explore or negotiate the purchase of a ChromatographyForge licence. We may rely on the Privacy and Electronic Communications Regulations (PECR) soft opt-in to send no more than five lifecycle emails about using ChromatographyForge and purchasing our own similar licences or services. Up to three may be sent during the seven-day demo, followed by no more than two follow-ups approximately one month and three months after signup. The signup screen tells you about these emails and gives you a clear, free way to refuse them before creating the account. Each marketing email will identify Ladeview and provide a simple way to unsubscribe. If the soft opt-in requirements are not met, we will send electronic marketing only where another lawful permission applies.
Refusing or stopping the demo emails does not prevent account creation, activation, demo access, support, or purchase. You can change the preference on the separate email preferences page, in account settings, or by contacting us at any time, and we will suppress further marketing to that address. Agreement to these Terms is not treated as consent to electronic marketing; where we specifically rely on consent, we will request and record it separately.
We may share limited personal information with service providers that support hosting, communications, payment, security, or customer support, and with public authorities where required by law. We do not sell personal information. We retain information only for as long as reasonably necessary for the purposes above, including account administration, security, dispute resolution, and legal or accounting requirements.
Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or obtain a portable copy of your personal information, and to withdraw consent. You have an absolute right to object to the use of your personal information for direct marketing. To change your preference, use the email preferences page. To exercise another right or raise a privacy concern, contact contact@ladeview.com. You may also complain to the Information Commissioner's Office.
The Service produces calculated predictions, models, visualisations, and reports from the information and settings supplied by users. Outputs are advisory and may be incomplete, unsuitable, or inaccurate where inputs, assumptions, model selection, experimental design, or software limitations affect the result.
Outputs must be assessed by appropriately qualified personnel and experimentally verified where relevant. The Service does not replace method development, validation, quality review, change control, standard operating procedures, instrument qualification, or professional scientific judgement. You remain solely responsible for any analytical method, specification, report, submission, or decision that you adopt or make using Service output.
Paid fees, billing periods, and included seats are shown in the applicable Order. Unless the Order states otherwise, fees are charged annually in advance, are stated exclusive of tax, and must be paid through the available checkout or agreed payment method.
Fees are non-refundable except where an Order or stated money-back guarantee expressly provides otherwise, or where a refund is required by law. Any renewal terms will be shown in the Order or at checkout. We may suspend paid access if an undisputed amount remains overdue after reasonable notice.
We use reasonable efforts to keep the Service available and secure, but do not guarantee uninterrupted or error-free operation. Access may be affected by maintenance, updates, internet or device conditions, third-party services, security events, or circumstances outside our reasonable control.
Unless an Order expressly includes a service level, response times and availability targets are not guaranteed. We may update the Service to improve functionality, security, compliance, or usability. We will not materially reduce the core functionality of a paid subscription during its current term without a reasonable operational, legal, or security reason.
The Service may link to or rely on third-party services, including payment and communication providers. Third-party services are governed by their own terms and privacy practices. We are not responsible for a third-party service that we do not control, although this does not limit any responsibility that cannot lawfully be excluded.
The Service, software, interface, documentation, branding, and all related intellectual property are owned by or licensed to Ladeview. Nothing in these Terms permits use of our names, trade marks, logos, or branding except as necessary to use the Service.
If you voluntarily provide feedback or suggestions, you permit us to use them without restriction or payment, provided that we do not identify you publicly without permission.
We may suspend or restrict access where reasonably necessary to investigate suspected misuse, protect the Service or other users, comply with law, address a security risk, or respond to non-payment. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.
Demo access ends automatically when its seven-day period expires. We may also terminate access for a material or repeated breach of these Terms, or when a paid subscription expires or is ended in accordance with its Order. You may stop using a demo account at any time and may end paid access in accordance with the applicable Order.
On termination, your right to access the Service ends. Provisions concerning ownership, scientific responsibility, fees already due, liability, and any other provisions intended by their nature to survive will remain effective.
We will provide the Service with reasonable care and skill. However, because modelling results depend on user-supplied data, assumptions, configuration, and scientific context, we do not warrant that the Service or any output will be accurate, complete, fit for a particular method or purpose, compliant with a particular regulatory framework, or capable of producing a particular scientific or commercial outcome.
To the fullest extent permitted by law, any warranties or conditions not expressly set out in these Terms are excluded. Nothing in these Terms affects a statutory right or remedy that cannot lawfully be excluded or restricted.
Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, Ladeview will not be liable for any indirect or consequential loss, or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, or data, whether direct or indirect, arising from or in connection with the Service.
Subject to the first paragraph of this section, Ladeview's total aggregate liability arising out of or in connection with the Service and these Terms will not exceed the greater of: (a) £500; or (b) the fees paid or payable by you for the Service in the 12 months immediately preceding the event giving rise to the claim.
If you use the Service in the course of a business, you will indemnify Ladeview against third-party claims, losses, and reasonable costs to the extent caused by your unlawful use of the Service, infringement of a third party's rights, or material breach of sections 5, 6, or 9. This section does not apply to the extent that a claim was caused by Ladeview.
We may revise these Terms to reflect changes to the Service, law, security requirements, or our business practices. The current version and effective date will be published on this page. Where a change materially affects an active paid subscription, we will provide reasonable notice by email or through the Service where practicable. Changes required urgently for legal or security reasons may take effect sooner.
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our written consent; we may assign these Terms as part of a reorganisation, financing, or transfer of the Service, provided this does not reduce your material rights.
These Terms and any applicable Order form the entire agreement concerning the Service and replace earlier discussions or representations about it, except in the case of fraud. No person other than you and Ladeview has a right to enforce these Terms.
These Terms and any non-contractual dispute arising from them are governed by the laws of Scotland. Subject to any mandatory rights that apply to you, the Scottish courts have exclusive jurisdiction.
Questions, notices, account requests, and privacy enquiries may be sent to contact@ladeview.com.